Full Time – Onsite / Hybrid
We’re looking for an experienced and versatile Level 2 Technician to join our growing MSP team. This role is a blend of technical escalation, project work, client interaction, and security-focused administration. You’ll support small to mid-sized businesses, take ownership of complex issues, and play a key role in enhancing and maintaining client environments.
Summary
As a Level 2 Technician, you’ll handle escalated support requests, perform advanced troubleshooting, support Microsoft 365 environments, contribute to projects and onboardings, and serve as a trusted technical resource for both clients and internal staff. The ideal candidate brings solid MSP experience, strong communication skills, and a knack for balancing tickets with fieldwork and project responsibilities.
Responsibilities
Technical Support & Escalations
• Resolve escalated tickets from Level 1, including complex workstation, server, and network issues.
• Install, configure, and maintain hardware, software, and cloud services.
• Administer Microsoft 365 workloads: Exchange Online, Purview, Defender, security policies, and basic conditional access.
Networking & Security
• Manage routers, switches, firewalls, wireless environments, VPNs, VLANs, DNS, DHCP, and SMB networking.
• Work with AV, EDR/MDR/SOC tools, email security platforms, and general cybersecurity best practices.
• Conduct security reviews and assist in addressing vulnerabilities.
Client Interaction & Field Work
• Communicate with clients via phone, email, and onsite visits, maintaining a professional and friendly presence.
• Meet with clients to discuss environment changes, recommendations, and technology improvements.
• Perform site surveys, office buildout walkthroughs, and documentation of client environments.
Projects, Onboardings & Operations
• Assist with or lead client onboardings, infrastructure refreshes, workstation deployments, and other MSP projects.
• Participate in backup and disaster recovery management.
• Create accurate documentation of configurations, systems, and support activity.
• Provide guidance and support to Level 1 technicians.
• Participate in on-call rotation for emergency after-hours support.
Qualifications
Required
• 3–5 years experience in an MSP or similar IT support role.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, Virtualization (VMware/Hyper-V), and common SMB technologies.
• Proficiency with ticketing systems and RMM tools (Autotask, NinjaRMM, ServiceNow, etc.).
• Solid understanding of networking fundamentals and troubleshooting.
• Strong problem-solving ability and customer-centered communication style.
• Ability to juggle multiple priorities in a fast-paced environment.
• Valid driver’s license and ability to travel locally to client sites.
Preferred
• Experience with Azure, AWS, or other cloud platforms.
• Scripting or automation experience (PowerShell, Bash).
• Familiarity with monitoring tools (Auvik, Ninja, SolarWinds, etc.).
• Experience with documentation platforms such as IT Glue, Hudu, or SharePoint.
• Industry certifications (CompTIA, Microsoft, Cisco, etc.).
Work Environment
• Mix of onsite and remote work based on client needs.
• Occasional travel, evening, or weekend work during emergencies or major projects.
• Fast-paced, collaborative MSP environment supporting a variety of SMB clients.
Benefits
• Competitive salary and performance-based bonuses
• Health and dental insurance
• Paid time off and holidays
• Professional development and certification reimbursement
• Clear opportunities for career advancement
About TeamLogic IT
TeamLogic IT offers a dynamic, supportive environment where your technical skills and problem-solving mindset can thrive. Working with us means exposure to diverse clients, challenging projects, and a nationwide network of experts. We value innovation, communication, and delivering smart IT solutions that help our clients succeed.
